Customers with a delinquent account balance will continue to receive a bill for two months after services are disconnected or provided. Late fees will continue to accrue during this time. After two months, the customer deposit will be applied to the account balance. Any customer with a remaining balance after applying the deposit will be notified by certified mail with a 30-day deadline for payment from the date of mailing. Any balances unpaid after the 30-day deadline will be pursued for collection by a third-party collection agency contracted by the city. The city will release all customer account information to the third-party collection agency. The same will apply if no customer deposit is on file.
(Ord. 941, passed 12-16-2019; Ord. 1026, passed 4-18-2022)