All franchisees providing communications service to customers shall to the greatest extent applicable:
(A) At all times comply, at a minimum, with the FCC requirements for Emergency Alert System specially applicable to their communications services;
(B) Provide to every customer access to public, educational and government access channels that are available on the Louisville/Jefferson County Metro Government’s website, not to exceed three, at no cost to the city. Additional channels may be negotiated, with both party’s consent, in the franchise agreement;
(C) Have a publicly listed telephone number;
(D) Employ an operator or maintain a telephone answering device 24 hours per day, each day of the year to receive customer complaints;
(E) Upon the customer’s termination of the communications services, permit customers to return any equipment that franchisee requires to be returned upon such termination at franchisee’s expense and advise customers of this requirement when customers inquire about returning equipment. These expenses do not include the cost for use of the equipment before termination of the communications services; and
(F) Shall indemnify the city, pursuant to § 111.006, against any alleged infringement of patent or copyright or any other legal infringement in the transmission of materials through the system. Nothing herein is intended as a limitation on the extent of any legal liability of the franchisee.
(Ord. 2 S2018/2019, passed 10-8-2018)