(A) Any customer experiencing an unusual spike in his or her monthly utility due to a leak or failure may appear before the Council at a regularly scheduled meeting and present a request for a utility billing adjustment.
(B) The town may, in its discretion, determine that a fault or failure has occurred which resulted in an unusually high utility billing for the month for the customer seeking an adjustment.
(C) (1) If the town determines that such a fault or failure has occurred, the town may issue a billing adjustment one time per year per utility to relieve the customer of some portion of the excessive billing.
(2) Adjustments may not be issued merely for high use by a customer in a given month, and any adjustment should be supported by a determination as to the cause of the unusual use.
(D) If determined to be appropriate, the town may issue a credit towards an excessive billing based on a three-month average use figure for that customer.
(Policy Regarding Utility Billing Adjustments, passed 4-13-2021)