(A) (1) Any person who is receiving water from the town and does not pay his or her bill within 15 days of the stated due date shall receive a notice of delinquent billing any time the balance due exceeds $10.
(2) This notice shall state the amount of the delinquency and that the water will be disconnected in seven days if payment in full is not made before the disconnect date.
(B) The utility shall not disconnect service for non-payment on any day on which the utility office is closed to the public or after 12:00 p.m. (noon) on the day immediately preceding any day on which the utility office is closed to the public.
(C) If payment is not received by 8:30 a.m. on the shutoff day, then service shall be terminated and a notice of termination shall be delivered when service is terminated.
(D) If arrangements are made to make a payment on a delinquent bill, then the following provisions will apply:
(1) The date of the payment shall not be extended for longer than five days from the disconnect date and only one extension per calendar year shall be granted;
(2) lf payment is not made on the date agreed upon, then service will be terminated the following date;
(3) If payment is made by check and the bank, for any reason, returns the check unpaid, then this will be considered non-payment and the termination of services shall be completed at the earliest possible date and the customer shall be charged an additional $25 for the returned check; and
(4) If payment of the delinquent amount is not received in the utility office before the given date for termination of services, then service will be terminated and the amount owed, together with a $50
reconnect fee, must be paid in full before service will be reconnected.
(E) (1) If payment is delinquent on a rental property, then a notice shall be sent to both the renter and the legal owner of the property.
(2) If the renter and/or owner does not make payment in full for the delinquent amount due, then no services will be reconnected for the subject property address until the past due balance is paid in full.
(F) If any account balance remains unpaid for more than 30 days after termination of service, then the meter deposit shall be applied towards any past due balance and any trash totes for municipal trash removal shall be collected by the town.
(Prior Code, § 36-9-2-1) (Res. 1-20-64, passed 1-20-1964; Order, passed 4-20-1976; Ord. 01-03, passed 1-8-2002; Res. 2013-1, passed 7-9-2013; Ord. 2023-03, passed 2-14-2023)