(A) The grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA), being 42 U.S.C. §§ 12101 et seq. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the town. The town’s personnel policy governs employment-related complaints of disability discrimination.
(B) Complaints that a program, service, or activity of the town is not accessible to persons with disabilities should be directed to the Town Hall, (765) 945-8381.
(C) The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
(D) The complaint should be submitted by the grievant and/or his or her designee as soon as possible, but no later than 180 calendar days after the alleged violation, to: Utilities Superintendent, Town ADA Coordinator, P.O. Box 486, Windfall, IN, 46076.
(E) Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the town and offer options for substantive resolution of the complaint.
(Res. 2014-1, passed 7-9-2014)