(A) In the event that a customer receiving town services is found to have either a charge for a service not provided by the town or is receiving a service provided by the town without charge, or at a reduced rate, a two-year "look back" period is hereby established as the period for determining an appropriate billing credit or charge.
(B) Notwithstanding division (A) above, should an adjustment be required due to a clerical or read error, or any other mechanical error, which has lead to a customer being charged for a service not provided by the town or is receiving a service provided by the town without charge, or at a reduced rate:
(1) If the error accounts for a $250 or less discrepancy, the office of the Town Clerk- Treasurer may approve and make the adjustment upon proper documentation being presented or gathered and placed in the account file.
(2) If the error accounts for a $250 or greater discrepancy, the discrepancy shall be presented to the Town Council for proper determination.
(Ord. 12 of 2018, passed 11-12-2018)