(A) Water, sewer, or garbage collection services to any customer are subject to discontinuation after 22 days from the first of each month following the month in which service was rendered.
(B) The following policies will be followed by the municipality regarding discontinuation of service:
(1) When it becomes necessary for the municipality to discontinue utility service to a customer for nonpayment of bill, service will be reinstated only after all bills for service then due have been paid and any required deposit or reconnect charges have been made.
(2) It is the policy of the municipality to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The municipality’s form for application for utility service and all bills shall contain, in addition to the title, address, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(a) That all bills are due and payable on or before the date set forth on the bill;
(b) That if any bill is not paid by or before the 22nd day from the first of each month following the month in which service was rendered, service will be discontinued for nonpayment; and
(c) That any customer disputing the correctness of his or her bill shall have a right to a hearing at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the City Administrator. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.