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(A) The Town Council has determined that it is in the best interest of the town to ensure that outstanding receivables are current in the water, waste water and storm water utilities.
(B) An account is determined to be uncollectible if it meets one or more of the following criteria:
(1) Collection procedures have been followed and the account remains unpaid;
(2) The debtor cannot be located, nor any of the debtor’s assets;
(3) The town has insufficient documentation to pursue collection efforts;
(4) The debt is discharged in bankruptcy;
(5) The debtor has died and there is no know estate or guarantor; and/or
(6) It is determined that it is not cost effective to continue collection efforts.
(C) A consumer deposit refund should be returned to the holder of the receipt or in the case of uncollectible utility account refund paid to the payee that close out the account.
(D) The Deputy Clerk-Treasurer will identify by account all outstanding receivables that are 12 months old as of each December 31 and compile a report to be presented to the Town Council for review and approval.
(E) The information required for write-off shall include:
(1) Customer name and address;
(2) Account number;
(3) Date of the final bill;
(4) Remaining unpaid balance; and
(5) Explanation of reason for write-off.
(F) Once the Town Council approves the uncollectible list, the Deputy Clerk-Treasurer will make the appropriate entries to write-off the uncollectible receivable by using the direct write-off method. The direct write-off method results in the write-off of a utility bill directly to accounts receivable (or utility billing) when deemed to be uncollectible.
(G) Accounts that have had a write-off will be flagged as having had an uncollectible balance in the past. Any future transaction for those account holders will be denied until the uncollectible balance is paid in full. However the provision will not apply if the debt is fully discharged in bankruptcy.
(Ord. 15-2012, effective 1-1-2013)
(A) The Town Council has determined that it is in the best interest of the town to ensure that outstanding bills are current in the water, waste water- storm water utilities, and trash utilities.
(B) The town is to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills, The town’s form for application for utility service and all bills shall contain, in addition to the title, address, room number and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(1) All bills are due and payable on or before the date set forth on the bill;
(2) That if any bill is not paid by or before that date, a second bill will be mailed containing a cutoff notice that if the bill is not paid within ten days of the mailing of the second bill, and is 30 days or more delinquent, service will be discontinued for nonpayment;
(3) That any customer disputing the correctness of his or her bill shall have a right to a hearing, at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the town official in charge of utility billing. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint; and
(4) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least 30 days.
(Ord. 14-2012, effective 1-1-2013)