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(A) Bills will be mailed or otherwise delivered monthly to the address of the utility customer as on file with the village. Failure to receive bills for utility service and trash service will not relieve the customer from responsibility for prompt payment.
(B) The due date as stamped on the bill shall be the last date for receipt of payment in full without incurring penalty.
(C) Utility bill and trash bill payments shall be received at The Earl W. Conner Municipal Building, Utilities Department, 291 Church Street, Waynesville, Ohio 45068, on or before the due date. The date payment is received at the office of the Utilities Department will be determinative of the time payment is received. If payment is made by mail or is processed automatically by a bank, payment must be made early enough to ensure payment is received at the Utilities Department by the due date.
(D) Where bills for utility service or trash service are not paid in full on or before the due date stated on the bill, a penalty of 10% of the amount due shall be added to the net amount of the bill. The gross amount stated on the bill is the total amount due, including penalty for late payment. Any partial payment of a bill shall be applied first to the trash bill, then proportionately to all other charges within the utility bill.
(E) Bills remaining unpaid following the due date stated on the bill shall be declared delinquent. The consumer shall be notified by arrears notice of such delinquency within ten working days of the due date stated on the bill. Delinquencies shall be paid by the due date stated on the arrears notice or utility service will be discontinued to the property. A 24-hour shut-off notice will be hand delivered to the property prior to service shut-off. Utility service shall be terminated the following day.
(F) Utility service shall be reestablished only after payment in full of all delinquent charges including rates, surcharges, penalties, and turn-on charges.
(G) If the bill is not paid in full within 60 days of the due date stated on the bill, the delinquent bill may be certified, together with the accumulated penalty, to the County Auditor for collection at the same time as other taxes and assessments are collected.
(Ord. 97-104, passed 2-3-1997)