(a) A grantee shall annually provide the City with current maps of its existing and proposed installations in a standardized format for use with the City's G.I.S. data system unless no changes have occurred in the previously submitted material.
(b) The grantee of a franchise shall annually file with the City Clerk fifteen copies of its annual financial reports, including its annual income statement, a balance sheet, and a statement of its properties devoted to telecommunication system operations. A grantee shall submit such reasonable information as may be requested by the City with respect to its property and revenues, expenses or operations within the City. All information provided to the City shall be maintained by the City as proprietary and confidential.
(c) An accurate and comprehensive file shall be kept by a franchise grantee of all subscriber and user complaints regarding the telecommunication system. A procedure shall be established by the grantee by the time of installation of the system to quickly and reasonably remedy complaints to the satisfaction of the City. Complete records of a grantee's actions in response to all complaints shall be kept. These files and records shall remain open to the public during normal business hours.
(d) A grantee shall submit to the City such other reasonable information or reports in such form and at such times as the City may request.
(e) In the event the five percent of gross revenue option is utilized, subject to the privacy rights of a grantee, this chapter, Federal and State laws and regulations, a franchise grantee shall keep open books and records relating to the financial operations of the telecommunication system provided to the City. The City shall have the right to inspect, during normal business hours, upon a two-day notice, all books, records, maps, plans, service complaint logs, performance test results and other like materials of the grantee which relate to the financial operation of the telecommunication system. Access to the aforementioned records shall not be denied by the grantee on the basis that the records contain proprietary information, provided that the City maintains such information as proprietary and confidential.
(f) The City shall have the right to inspect the records of the grantee.
(1) Subject to the privacy rights of the grantee and this chapter and to Federal and State laws and regulations, a franchise grantee shall keep open all non-financial books and records relating to the operations of the telecommunication system provided to the City. The City shall have the right to inspect, during normal business hours, upon a two-day notice, all books, records, maps, plans, service complaint logs, performance test results and other like materials of the grantee which relate to the operation of the telecommunication system. Access to the aforementioned records shall not be denied by the grantee on the basis that the records contain proprietary information, provided that the City maintains such information as proprietary and confidential.
(2) A grantee shall allow the City to make inspections of any of the grantee's telecommunication system within the City's boundaries at any time upon one day notice or, in case of emergency, upon demand without notice.
(g) The refusal of the grantee to file any of the records or reports and inspections required to be provided to the City under this section shall be deemed a material breach, and shall subject the grantee to all penalties and remedies, legal or equitable, which are available to the City.
(h) Any material, false or misleading statement or representation knowingly made by the grantee in any report shall be deemed a material breech of the license or franchise, and shall subject the grantee to all penalties and remedies, legal or equitable, which are available to the City.
(Ord. 99-07. Passed 3-2-99.)