(a) A cable system shall be designed for operation twenty-four hours per day. Interruptions of service shall be for the shortest possible time.
(b) A written log shall be maintained throughout the term of the franchise by a grantee listing all service interruptions affecting ten percent of the system subscribers. Said log shall be available for inspection by the public upon reasonable notice.
(c) Upon request, a grantee shall provide a subscriber with credit or a rebate for a service outage exceeding six hours in duration beyond the time that the subscriber notified the grantee of such outage. No credit or rebate shall be required where the outage was due to matters beyond the immediate control of the grantee, such as (by way of example and not limitation) service outages caused by storms or other natural disasters. In no event shall the subscriber incur a charge for any outage exceeding forty-eight hours.
(d) A grantee shall not deny, delay or otherwise burden cable service or use of access facilities, or otherwise discriminate against subscribers or users, on the basis of age, race, creed, color, sex, national origin or marital status.
(e) Any change made by a grantee in its programming (channels carried), except those of an emergency nature beyond the grantee's control, shall not become effective until the grantee has notified its subscribers at least thirty days in advance. Notification must be made in writing to each subscriber and to the City.
(Ord. 1996-17. Passed 5-21-96.)