(a) The Municipality, through the office of the Municipal Administrator, shall be responsible to bill each customer on a monthly basis. The bill shall itemize the current amount for the immediately preceding month and shall separately state any delinquency fees or charges. Bills mailed to the address indicated shall be conclusively presumed to be received by the person, firm, corporation, partnership or association to which such statement is mailed.
(1980 Code 50.04; Ord. 23-97.)
(b) All statements are payable on or before fifteen (15) calendar days after the date of the billing. When the fifteenth day after the date of the billing falls on a Saturday, Sunday or City- observed holiday, the due date shall be the next City utility billing office business day. All accounts that are not paid in full on or before the due date shall be considered delinquent and shall be charged a penalty of ten percent (10%) of the current charges. The water service for an account that is delinquent for more than thirty (30) days may be shut off, provided that written notice of delinquency is forwarded by mail to the address shown on the application for service at least ten (10) calendar days before the shutoff. (Ord. 25-17. Passed 1-8-18.)
(1) If a customer feels there is some error in the billing, he or she shall notify the office of the Municipal Administrator or his or her designee for appropriate action. The claim of error shall not defer the time within which a statement must be paid and the penalties shall be assessed if payments are not made within the time specified in (b) above. In the event a complaint of an erroneous billing results in a re-reading of the meter and the original reading is found to be substantially correct, then and additional re-reading charge as determined from time to time by Council shall be paid by the customer. If an error is found, the re-reading charge shall not be made and any overcharge shall be refunded or credited to any outstanding account balance.
(Ord. 52-05. Passed 10-24-05.)
(Ord. 52-05. Passed 10-24-05.)
(2) Under extreme hardship or emergency situations, the Municipal Administrator may postpone the effective date for discontinuance of service or may restore service for payment of less than the total amount of the delinquency, provided that the fee for restoration of service is paid in full prior to restoration. It is the declared intent of Council that the Municipal Administrator shall adopt a stringent policy in the prerogative hereby granted that the hardship or emergency is bona fide. Any installment payments of delinquencies shall be made in equal monthly installments so that the entire delinquency shall be paid in full in not more than two months. Any failure to meet the payment schedule provided shall constitute grounds for discontinuance of service without further notice.
(c) By executing the application for service, the applicant agrees that an authorized representative of the Municipality shall be allowed on the premises at such reasonable time or times as may be necessary to shut off the service. The Municipality shall not bear any responsibility for personal injuries, property damage, or interruption of business which may arise out of discontinuance of service due to failure to pay water fees and charges in a timely manner.
(1980 Code 50.04; Ord. 23-97.)