(a) The company shall maintain a local business office and such business office of the company shall remain open during normal business hours (at least from 9:00 a.m. to 5:00 p.m. on weekdays). The office shall have a publicly listed telephone. Any complaints regarding service shall be responded to and acted on by the company as soon as possible, which normally shall be within a maximum of three business days from receipt of such complaint.
(b) During the term of this franchise and any renewals thereof, in order to assure proper service any change in the address or telephone number of the company shall be promptly reported to the Municipality and to the residents of the Municipality by appropriate announcements or viewing cards on the origination channels of the system.
(c) Any subscriber to the services of the company shall report any outages or failures of reception as set forth above. A subscriber may demand of the company a prorate discount of the charge for transmission services in the event of such outage or failure. In the event of any outage which occurs at the fault of the company for a period longer than 48 hours from the time of notice, the company shall compute such prorata discount (beginning at the time of the demand) and reflect the same in the next billing to such subscriber.
(1980 Code 122.30; Ord. 10-81.)