(A) When a customer's meter cannot be read for a period exceeding three months after the latest prior reading, the city may discontinue service to the customer upon giving a seven days written notice mailed to him of its intention to do so, unless the customer shall promptly make access to the meter possible during the city's regular business hours on any day except Saturday, Sunday and holidays, and notify the city thereof. If the customer notifies the city that he can promptly make access to the meter possible only during a time and day other than during the city's regular business hours, the city shall make a charge for the actual cost of such meter reading service.
(B) Any employee or agent of the city seeking access to the dwelling or structure of a customer shall voluntarily identify himself, provide proper city photo identification, and shall state the reason for his visit. The employee or agent shall in all cases direct himself to a person holding out himself or herself as being responsible for the dwelling or structure. Entrance will not be sought or gained by subterfuge or force. The city shall be responsible for any damage done by its employees when such damage results from willful misconduct or negligent act and within the scope of employment.
(C) Complaints with regard to the character of service furnished, or to the reading or registration of meters or to the bills rendered must be made at the city's office, either orally or in writing, and a record of such complaint will be kept by the city, giving the name and address of the complainant, the date, the nature of the complaint, and the action taken or decision made by the city with respect to it.
2003 S-8 Repl.
(D) The city shall make a charge to a customer for emergency service calls on Saturday, Sunday, and holidays and at other then the city's regular business hours on all other days where the cause is the responsibility of such customer. The charge shall be sufficient to reimburse the city for she expense in making the call.
(Ord. 6-96, passed 4-10-96)