(A) The thawing of frozen customer service lines shall be the responsibility of the customer.
(B) When a distribution main is found to be frozen, the Town will thaw, at its expense, the service line connected with that part of the main which is frozen.
(C) At the request of any customer, or upon the Town’s initiative, the Town will make an investigation (but not including any digging) and inform the customer of any conditions found upon the premises which might cause the freezing and advise him of the steps necessary to remedy such condition.
(2005 Code, § 104.116)