(A) Each company shall receive and respond to all complaints regarding services provided under the grant of franchise. Any complaints received by the city will be directed to said company's office. A written record shall be made by the city of any complaint received by it regarding any company, which shall include, at a minimum, the following information:
(1) Name of complainant;
(2) Date and time of complaint;
(3) Nature of complaint;
(4) Date reported to company.
(B) Each company, shall within two working days thereafter, inform the city of said company's response to the complaint, the date and means of resolution of the complaint, or an explanation of non-resolution of the complaint.
(Ord. 2011, passed 2-19-09)