(A) Any company that collects garbage and refuse from residential units shall provide curb side collection service for the collection of garbage and refuse from residential units at least once every other week. It is the responsibility of the resident of a residential unit to arrange that the garbage cans or toters are placed within five feet of the curb or street, or as close as practicable to collection vehicle routes by 6:00 a.m. on the designated collection day. Any company may decline to collect any garbage can or toter not so placed, any garbage can or toter that contains sharp objects or liquids, or any garbage and refuse not properly contained. Where any company has reason to leave solid waste uncollected at a residential unit, said company or said company's agents shall inform the resident, owner, manager, or agent, within one day by written notice, mailing, or telephone as to why the solid waste was not collected, i.e., non-residential solid waste, hazardous waste, unapproved garbage can or toter, improper placement, or such other valid reason. Collection of bulky waste will be made upon request of the customer. The fee for collection of bulky waste shall be negotiated between each company and its customers on an individual basis.
(B) Normal hours of collection are to be from 3:00 a.m. to 6:00 p.m. Monday through Saturday, except for the collection of garbage and refuse from residential units and/or group dwelling units which shall be from 6:00 a.m. to 5:00 p.m., either Monday, Tuesday, or Friday of each week. Exceptions may be made only when any company has reasonably determined that an exception is necessary to complete collection of an existing route due to unusual circumstances and upon the mutual agreement of the city and the company.
(C) In the event that a regularly scheduled collection is missed and a complaint received by either the city or any company, and where no fault can be found on the generator's part, a special collection of the solid waste shall be required of said company within eight hours of receipt of the complaint by said company from either the generator or the city. The city shall notify said company of any complaints it receives regarding said company within one normal business day of the city.
(D) The following holidays, if any, are optional as to whether or not a company chooses to observe them as non-collection days; New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. The suspension of collection service on any such holiday in no way relieves a company of its obligation to provide collection service during the week of the holiday period at least once per week. Extending the hours of service to meet this obligation is subject to the city's approval.
(Ord. 2011, passed 2-19-09) Penalty, see § 50.99