(A) Upon receipt of any false alarm report, the alarm user may appeal by submitting a written explanation as to the actual cause of the alarm within 14 calendar days from the date of the false alarm to the Director of Public Safety.
(B) False alarms may be dismissed under the following conditions:
(1) Equipment malfunctions, with written verification from the alarm company that such malfunctioning equipment has been repaired;
(2) Burglary, attempted burglary, or vandalism if proper police report has been filed.
(C) False alarms will not be dismissed for the following reasons:
(1) Low battery in alarm back-up system;
(2) Premises left unsecured;
(3) Defective locks;
(4) Loose fitting windows and doors;
(5) Improper use of alarm system by the user;
(6) Repetitive service orders for alleged equipment malfunctions.
(Ord. 05-044, passed 5-3-05)