The City Council shall establish and maintain an administrative appeal procedure by which users may be heard regarding the reasonableness of sanitary sewer charges levied upon them. Appeals must be submitted in writing to the Clerk of the City Council. The administrative appeal procedure shall insure that:
(A) Each user has the opportunity for written presentation and the right to have financial or legal counsel participate in such presentation.
(B) Each appeal will be decided promptly, which decision shall either uphold the original determination or allow adjustment and/or repayment.
(C) Each appeal decision will include a written statement of reasons on which the decision is based.
(D) The city shall retain all documents substantiating each appeal.
(1981 Code, § 51.106) (Ord. 6405-90, passed 9-10-1990)