(A) All complaints regarding access or alleged discrimination shall be submitted to the City Clerk-Treasurer, in writing, who shall record the complaint and promptly forward it to the ADA Coordinator. A decision by the ADA Coordinator shall be rendered within 15 working days of the date of receipt of the complaint by the Clerk-Treasurer. In absence or illness of the ADA Coordinator, which may prevent meeting the 15-day processing period, the complaint will be forwarded to the ADA Compliance Committee.
(B) If the complaint cannot be resolved to the satisfaction of the complainant by the ADA Coordinator, it will be forwarded to the ADA Compliance Committee, composed of the Mayor, the President of the City Council and the Clerk-Treasurer.
(C) The committee will hear such complaints in public, after adequate notice is given, in an unbiased, objective manner. The committee will issue a written decision within 30 days of the notification.
(D) If the complaint cannot be resolved to the complainant's satisfaction by the committee, the complaint will be heard in an open, public meeting of the City Council preceding the vote. A determination must be made within 30 days of the date of this hearing. The decision of the governing board shall be final.
(Ord. 92-4, passed 4-13-92; Am. Ord. 92-5, passed 5-11-92)