(A) Complaints. All complaints concerning delivery of utility services are to be delivered to the Department of Public Utilities either in person, by mail, by facsimile, or by telephone. All complaints concerning utility bills or payments are to be delivered in writing to the Finance Department either in person, by mail, or by facsimile. Any complaints will be answered as expediently as can be accomplished.
(B) Appeals. If a complaint by an owner or a consumer is not resolved to their satisfaction at the departmental staff level, the owner or consumer may appeal the decision in writing first to the Department Director. If the complaint is not resolved at the department level, the consumer may appeal the decision in writing to the City Manager. All appeals must be filed with the City Manager in writing, by mail, or by facsimile, along with any supporting documentation, and must be received by the City no later than thirty (30) days after the decision of the Department Director. The consumer’s administrative remedies shall not be considered exhausted until all appeals have been made and decisions rendered. The owner or consumer may appeal the City Manager’s decision by filing a written notice of appeal with the superior court within thirty (30) days after the receipt of the City Manager’s decision.
(Ord. No. 2001-05, passed 5-8-01; Am. Ord. 2005-18, passed 10-5-05)