(a) Disconnection. See Wis. Admin. Code Chapter PSC 185.
(b) Disconnection notice. The form of disconnection notice to be used is as follows:
DISCONNECTION NOTICE |
Dear Customer: |
The bill enclosed with this notice includes your current charge for utility service and your previous unpaid balance. |
You have 10 days to pay the utility service arrears or your service is subject to disconnection. |
If you fail to pay the service arrears, or fail to contact us within the 10 days allowed to make reasonable time payment arrangements, we will proceed with disconnection action. |
To avoid the inconvenience of service interruption and an additional charge of (amount) reconnection, we urge you to pay the full arrears IMMEDIATELY AT ONE OF OUR OFFICES. |
If you have entered into a Deferred Payment Agreement with us and have failed to make the time payment you agreed to, your service will be subject to disconnection unless you pay the amount due within 10 days. |
If you have a reason for delaying the payment, call us and explain the situation. |
Please call this telephone number [715-986-2241] immediately if: |
1. You have a question about your utility service arrears. |
2. You are unable to pay the full amount of the bill and are willing to enter into a time payment agreement with us. |
3. There are any circumstances you think should be taken into consideration before service is discontinued. |
4. Any resident is seriously ill. |
Illness Provision |
If there is an existing medical emergency in your home and you furnish the Utility with a statement signed by either a licensed Wisconsin physician, or a public health official, we will delay disconnection of service up to 21 days. The statement must identify the medical emergency and specify the period of time during which disconnection will aggravate the existing emergency. |
Deferred Payment Agreements |
If, for some reason, you are unable to pay the full amount of the utility service arrears on your bill, you may contact the Utility to discuss arrangements to pay the arrears over an extended period of time. |
This time payment agreement will require: |
1. Payment of a reasonable amount at the time the agreement is made. |
2. Payment of the remainder of the outstanding balance in monthly installments over a reasonable length of time. |
3. Payment of all future utility service bills in full by the due date. |
In any situation where you are unable to resolve billing disputes or disputes about the grounds for proposed disconnection through contacts with our utility, you may make an appeal to the Wisconsin Public Service Commission, Madison, Wisconsin. |
(UTILITY NAME) |
(c) Placement of bills on the tax roll. In the event the utility is not able to collect any bill for water service even though deposit and guarantee rules are on file, the bill may be put upon the tax roll, as provided in Wis. Stats. § 66.0809.
(Prior Code, § 9-1-43)