Any person who has received services from a person licensed or certified under the provisions of this chapter and who has any complaint regarding the quality or adequacy of the service, or compliance with this chapter, may file a written complaint with the Permit Officer setting forth in detail the reasons for the complaint. The Permit Officer shall investigate all written complaints and take appropriate actions as provided within this chapter.
(A) The Permit Officer shall conduct an investigation of the allegations contained in the complaint.
(B) If there is substantial evidence to verify the allegation, the Permit Officer shall notify the provider of his or her findings and the measures to be taken pursuant to the provisions of this chapter.
(C) Measures regarding suspension or revocation of the franchise shall be reported to the City Council for consideration and final determination of appropriate action.
(1995 Code, § 7.40.170)