(A) New accounts. In order to detect any of the Red Flags identified in § 38.022 that are associated with the opening of a new account, city personnel must take the following steps to obtain and verify the identity of the person opening the account:
(1) Require certain identifying information such as name, date of birth, residential or business address, principal place of business for an entity, and a driver’s license or other identification;
(2) Verify the customer’s identity (for instance, review a driver’s license or other identification card);
(3) Review documentation showing the existence of a business entity; and
(4) Independently contact the customer.
(B) Existing accounts. In order to detect any of the Red Flags identified in § 38.022 that are associated with the operation of an existing account, city personnel must take the following steps to monitor transactions with an account:
(1) Verify the identification of customers if they request information (in person, via telephone, via facsimile or via email);
(2) Verify the validity of any requests to change a billing address; and
(3) Verify any change in banking information that is given for billing and payment purposes.
(Ord. 2010-15, passed 9-7-2010)