(a) No person shall provide video service in the City of Trotwood on or after the effective date of this section except pursuant to a video service authorization issued by the State of Ohio under Ohio R.C. 1332.24. Nothing in Ohio R.C. 1332.21 to 1332.34 equates authority to construct and operate telecommunications facilities in a public right-of-way to authority to provide access to video service.
(b) A video service provider shall meet all of the following customer service standards:
(1) The provider shall restore video service within seventy-two (72) hours after a subscriber reports a service interruption or other problem if the cause was not a natural disaster.
(2) Upon a report by a subscriber of a service interruption and if the interruption is caused by the video service provider and lasts for more than four (4) hours in a given day, the provider shall give the subscriber a credit in the amount of the cost of each such day's video service as would be billed to the subscriber.
(3) Upon a report by a subscriber of a service interruption and if the interruption is not caused by the video service provider and lasts for more than twenty-four (24) consecutive hours, the provider shall give the subscriber, for each hour of service interruption, a credit in the amount of the cost of per hour video service as would be billed to the subscriber.
(4) The provider shall give a subscriber at least thirty days' advance, written notice before removing a channel from the provider's video service, but no such notice is required if the provider must remove the channel because of circumstances beyond its control.
(5) The provider shall give a subscriber at least ten days' advance, written notice of a disconnection of all or part of the subscriber's video service, except if the disconnection has been requested by the subscriber, is necessary to prevent theft of video service, or is necessary to reduce or prevent signal leakage as described in 47 C.F.R. 76.611.
(6) The provider shall not disconnect all or part of a subscriber's video service for failure of the subscriber to pay its video service bill, until the bill is at least forty-five (45) days past due.
(7) The provider shall give a subscriber at least thirty (30) days advance, written notice before instituting an increase in video service rates.
(c) No video service provider shall deny access to video service to any group of potential residential subscribers in its video service area because of the race or income of the residents in the local area in which the group resides.
(d) The person providing PEG channels pursuant to a franchise agreement, and this chapter shall continue to provide the channel or channels, with one PEG channel on the person's basic cable service and, as applicable, the second PEG channel on the person's basic cable service or on any service tier viewed by more than fifty percent of the subscribers in the video service area.
(Ord. 23-07. Passed 9-17-07.)