The following rules, regulations and provisions shall, in addition to the other applicable provisions of the chapter, govern the provision of solid waste services to residential units.
(A) Mandatory participation by residential units. Every residential unit within the corporate limits of the city shall be required to utilize garbage collection and disposal services provided under contract by the city when such residential unit is occupied. A residential unit shall be deemed occupied when either water, sewer, or electrical power services are being supplied.
(B) Curbside service. The contractor shall provide curbside collection service for the collection of garbage to each residential unit one time per week. Customers must place garbage cans or bins at curbside by 7:00 a.m. on the designated collection day. All garbage must be bagged and tied. In addition to the scheduled weekly collection of residential refuse, the contractor may from time to time provide special collection of bundles, bulky waste, construction debris, dead animals and hazardous waste at residential units at the request of the city.
(C) Can placement at curb. Each can for collection shall be placed at curbside for collection. Trash cans cannot be put out earlier than one day before scheduled trash pick-up day and trash cans need to be taken in no later than the next day after the schedule trash pick up day. Curbside refers to that portion of the right-of-way adjacent to paved or traveled city roadways with placement as close to the roadway as practicable without interfering with or endangering the movement of vehicles or pedestrians. When construction work is being performed in the right-of-way, garbage cans shall be placed as close as practicable to an access point for the collection vehicle. The contractor may decline to collect any garbage cans not so placed.
(D) Hours of operation. Collection of residential refuse and special collections scheduled by the city shall not start before 7:00 a.m. or continue after 7:00 p.m. on the same day. Exceptions to collection shall be effected only upon the mutual agreement of the city and contractor, or when the contractor reasonably determines that an exception is necessary to complete collection on an existing collection route due to unusual circumstances.
(E) Holidays. In the event of suspension of regular collection service on a holiday, collection service shall be provided on the next business day after the holiday.
(F) Complaints. All complaints shall be made directly to the contractor. In the case of verified missed scheduled collections, the contractor shall arrange for the collection within 48 hours after the complaint is received. The city shall notify customers of complaint procedures, and of the location and telephone number at which the contractor can be reached between the hours from 8:00 a.m. to 4:30 p.m. on regular collection days.
(G) Appeal. Any determination by the city, the contractor or the city's operator regarding the terms and provisions of this chapter may be appealed to the City Council, which shall conduct a hearing on the matter. The city, the contractor or the city's operator, as applicable, shall, upon request, provide the customer with information regarding appeals and hearing procedures.
(Ord. 2019-005, passed 8- -2019)