Once potentially fraudulent activity is detected, (a red flag is identified) an employee must act quickly as a rapid appropriate response can protect customers and the City from damages and loss. Once potentially fraudulent activity is detected, the employee is to gather all related documentation and write a description of the situation and present this information to the Program Coordinator, who will then complete additional authentication to determine the appropriate response.
(Res. 05-2009. Passed 4-2-09.)