Any consumer to whom water, sewer or trash collection services are rendered and billed, and who in good faith questions the accuracy of the bill, shall notify the Treasurer in writing or in person that he or she disputes the bill. The Treasurer shall thereon cause an investigation to be made, which may include an inspection and testing of the meter and system, and schedule a conference with the customer. For just cause, the billing may be appropriately adjusted with the reason for any adjustment or refusal to adjust the bill to be set forth in writing. If the consumer is dissatisfied with the determination of the Treasurer, he or she may appeal the determination to the Service Director. The Service Director shall then conduct a hearing at which any person giving testimony or presenting evidence shall be placed under oath or asked to affirm his or her testimony. At the conclusion of the hearing, the Service Director shall make a billing or other appropriate order, based on his or her findings, which shall be in writing. If the consumer or the City is dissatisfied with the order of the Service Director, either may request a hearing before the Board of Utility Appeals by filling a written request within ten days.
(Ord. 28-94. Passed 12-1-94.)