(A) Employees should always follow up to make sure the customer’s situation is resolved.
(1) When appropriate, employees should send follow-up letters (or emails, if that was the format of their request) to customers, with questions about how their experience with the village could have been better.
(2) Before ending any interaction, employees should always be sure that all of a customer’s needs have been discussed and ensure that all avenues that the village can realistically provide to resolve the situation at hand have been addressed.
(B) When appropriate, employees should offer suggestions to their supervisors as to how similar problems could be avoided in the future.
(Ord. 17-O-06, passed 3-7-2017; Ord. 2020-O-15, passed 8-18-2020; Ord. 2021-O-5, passed 5-4-2021)