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People deserve a timely response to their inquiries.
(A) As long as it can be done safely and practically, an immediate response to people’s inquiries is always the ideal.
(B) As a service organization, the village must strive to always be aware of other peoples’ schedules and be willing to accommodate them whenever possible.
(C) When an immediate response is not possible, employees should always provide a realistic expectation of when a follow-up response from a person knowledgeable of their situation can be expected.
(D) Voicemails and emails should be responded to on the same day they were received whenever possible. If an employee can’t provide an answer immediately, she or he should at least tell the person quickly that the employee is working on a solution to his or her question.
(Ord. 17-O-06, passed 3-7-2017)