§ 35.026  EMPATHY.
   Empathy is always the best policy.
   (A)   Employees should always try to put themselves in the place of the person the employee is working with and make their best effort to fully understand the request or comment.
   (B)   Employees should seek to understand the needs of the person before seeking to be understood.
   (C)   Employees should be aware of their body language when dealing with people and express empathy without compromising community standards.
   (D)   While employees cannot always do what every customer wants, they can always treat them with fairness and respect.
   (E)   It is in the most difficult situations that customer service is most important.
(Ord. 17-O-06, passed 3-7-2017)