Empathy is always the best policy.
(A) Employees should always try to put themselves in the place of the person the employee is working with and make their best effort to fully understand the request or comment.
(B) Employees should seek to understand the needs of the person before seeking to be understood.
(C) While employees cannot always do what every customer wants, they can always treat them with fairness and respect.
(Ord. 17-O-06, passed 3-7-2017; Ord. 2020-O-15, passed 8-18-2020; Ord. 2021-O-5, passed 5-4-2021)