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Good service requires flexibility.
(A) Employees should be open-minded and willing to change current practices to improve service delivery.
(B) Employees should seek creative solutions to unusual or difficult situations.
(C) Employees should recognize that the best solution is not always the quickest or easiest.
(D) Employees should strive to recognize when a unique situation requires normal procedures to be modified within the village’s ability to do so.
(E) Employees should take the time to translate technical information so that it can be easily understood.
(F) Employees should respond appropriately when dealing with those who may require additional services due to language differences or physical limitations.
(Ord. 17-O-06, passed 3-7-2017)