§ 35.020  PURPOSE.
   (A)   It is the goal of the village to provide quality, reliable, and affordable services, while fostering a small-town atmosphere of friendliness and caring in our community. To these ends, the village’s employees must embrace the timeless spirit of public service, while constantly seeking new ways to increase the efficiency of operations. Customer service supports and enhances the relationships employees have with those they serve. Even brief interactions are opportunities for good service.
   (B)   The hallmark of a great small village is the knowledge people have of one another, and the willingness to use that knowledge to make each other’s lives a little easier. Employees of the village operate a nonprofit service organization that is vitally important to those who reside, do business, or visit the village. Each employee has a responsibility to do his or her part to keep the village a special place.
(Ord. 17-O-06, passed 3-7-2017)