A. Jurisdiction. Customers who receive a denial letter from the Manager who still in good faith believe the previous denial was in error because the Manager failed to follow the Department's Rules and Regulations or applicable law or that the denial ignored evidence that demonstrated an adjustment was warranted may request an administrative hearing within thirty (30) days of the Manager's decision. Hearings will generally not be granted if a Customer merely does not like the previous ruling, no justification exists to provide an adjustment, or Customer raises new issues that were not previously brought before the Manager.
B. The Hearing. At an administrative hearing, the Customer will bear the burden of proof. The Customer will present his or her case at the administrative hearing and provide all proof or documentation to justify the claim for relief. The Division of Engineering Services will also present a case that responds to the Customer's case. The administrative hearing will be presided over by an Administrative Hearing Officer appointed by the Director.
C. Further Appeal. Decisions of the Administrative Hearing Officer are final appealable orders of the City pursuant to ORC Chapter 2506.