A. Appeal Contents. Subject to § 403.01, a Customer may challenge the ERU multiple assigned the property by filing an appeal for adjustment prior to the Due Date for payment of said charges with the Manager (or designee) with storm water responsibilities at the Division of Engineering Services. The appeal must be in a form as required by the division head of the Division of Engineering Services and, at a minimum, shall state in writing the specific amount of charges in dispute, the time period of charges in dispute, the specific bases for the appeal, and all supporting documentation necessary to support such bases for the adjustment sought.
B. Manager Decision. The Manager shall cause appropriate investigation thereof and report the findings to the Customer. The Manager shall consider the appeal and determine whether an adjustment of the ERU multiple for any such lot or parcel is necessary, and adjust such ERU multiple if appropriate. If adjusted, a corrected bill will be issued to the Customer.