A. Customers shall be liable for any and all Utility Services, repairs, and damages which, in accordance with these Rules and Regulations, TMC, the ORC and applicable laws are the responsibility of the property Owner and/or Customer.
B. Customers must provide reasonable and safe access for the Department to read, inspect, and maintain all inside Meters and related infrastructure. Failure to provide such access may result in a penalty based on the Meter size and/or notification that a Remote Register or Radio Transmitter must be purchased from and installed by the Department. Failure to comply will result in billing of an additional charge of not less than one hundred dollars ($100.00) for each successive estimated Meter read and/or termination of Utility Service. After a Remote Register or Radio Transmitter is installed, the Department will still require periodic, reasonable and safe access to read, inspect and maintain the Meter and related infrastructure not less than once per year.
C. Customers with remote registers or radio transmitters are responsible for ensuring that the reading on the remote or transmitter matches the meter. Any discrepancy must be reported to the Department for alignment. Furthermore, in the event of any discrepancy between the meter and the remote register or radio transmitter, the meter will prevail.
D. The Department must receive payment-in-full for all Utility Services by the due date.
E. Closing an account. Customers wishing to terminate or turn off Utility Services may do so by contacting Customer Service; termination of fire contracts must be in writing and be approved in writing by the Department of Fire & Rescue. After final reading of the meter a final bill will be prepared showing all charges owed.
1. The Customer must arrange reasonable and safe access to the Premises so that all Meters and related infrastructure can be finally read, inspected and maintained by the Department for calculation of the final bill. Failure to do so may result in a penalty fee of no less than one hundred dollars ($100.00) for forcing an estimated final bill to be produced. A correction of an estimated final bill will be made when an appropriate actual Meter reading is obtained.
2. If a minimum amount of water has been used, the charge will be prorated for the proportionate part of the billing period which it covers, applied to the minimum rate or the unit price applied to the quantity of water used, whichever is greater.
3. Final bills are issued to Customers who request either a change of account or a service disconnection.
4. Storm water accounts will not be closed permanently.
F. All Customers who are seeking to initiate or restore water services must comply with these Rules and Regulations, including, without limitation, § 101.05, above.