(A) Any complaints to the resident permittee or City Manager must be given prompt and courteous attention. In case of a missed scheduled collection, the permittee shall investigate and, if verified, shall arrange for pick-up of the refuse within 24 hours after the complaint is received. It is recognized that in rendering this type of service to the public it is impossible to avoid some service complaints whether justified or unjustified, and if it is shown that the permittee is performing with reasonable diligence the service requirements as a whole, it shall be construed that performance requirements as to service have been met.
(B) Should the resident permittee fail wholly to collect or remove or properly dispose of garbage and other materials, in accordance with the terms of the contract for a period of 10 days the municipality may, at its option, cause the refuse to be collected and disposed of. Any expense incurred by the municipality may be charged against the permittee.
(C) If an alleged failure on the part of the permittee to wholly collect the materials continues for a period of beyond 10 days, the municipality may cause to be forfeited all bonds posted by the permittee provided the failure is not due to strikes or acts of God, or other causes beyond the control of the permittee.
(1974 Code, § 93.11) (Ord. 44-76, passed 11-15-1976; Am. Ord. 49-91, passed 9-16-1991)