(A) A leak adjustment is a financial adjustment to water and/or waste water usage charges on a customer’s bill caused by a leak on the customer’s side of the meter or an exceptional unexplained increase in consumption that a licensed plumber and/or public utilities meter operations staff has validated.
(B) Once a customer notifies the Town of Taylorsville about a possible high bill that may be related to a leak, the town will provide consideration for leak adjustments for water and/or waste water usage charges caused by a leak that occurred on the customer’s side of the meter. The consumption will need to exceed twice the average monthly usage over the previous 12 month period dependent upon the type of leak.
(C) This monthly average will not include any bills that have been estimated or that have fewer days than the normal 28 to 33 day billing cycle, or for periods of zero usage and/or non-occupancy of premise.
(D) If a leak occurs on a readily available water pipe (toilet leak, leaking faucet, leaking hose bib, etc) the water use for customers on the town’s residential rates will have the water consumption charges returned to the lowest residential tier for the amount in excess of the average monthly consumption. There will be no adjustments made for sewer charges.
(E) Adjustments to water consumption will not occur on non-tiered rates.
(F) If a leak occurs in a non-accessible area such as underground lines, pipes within walls, hot water heaters, the water consumption charges will be adjusted to double the monthly average and the wastewater consumption charges will be adjusted to a minimum charge.
(G) If there is usage registered that is above the monthly average on the meter and a plumber (or meter operations staff) can find no plumbing related problem and the usage has returned to the monthly average consumption, the customer may request a financial adjustment to the appeals officer with the Town of Taylorsville.
(H) The appeals officer will have the authority to adjust leaks based on consumption usage which exceeds twice the normal monthly consumption average for both water and sewer.
(I) The Town of Taylorsville reserves the right to temporarily disconnect the water service to a location that has a leak with an excessive water flow until the leak is fixed.
(J) Financial adjustments associated to billed usage/consumption will be allowed one per every two years per customer’s account/premise.
(Ord. passed - -)