(A) Any person, firm, corporation or citizen of the city, who has a complaint concerning the public utilities owned by the city or concerning the garbage service provided by the city may either in person or by written complaint file the complaint with the Director of Public Works or his or her designee. If the complaint is filed in person, the complaint shall be reduced to writing and shall be filed with the Director of Public Works or his or her designee.
(B) After the filing of the complaint, it shall be the duty of the Director of Public Works or his or her designee to investigate the complaint and report his or her findings and his or her decision concerning the complaint in writing to the person, firm or corporation filing the complaint within six days.
(C) In the event that the complaint does not concern a delinquent bill which has resulted in an order to disconnect service, and in the event that the complaining person, firm or corporation is not satisfied with the decision of the Director of Public Works or his or her designee, then in the event the complaining party may appeal the complaint to the City Council within 30 days from the date of the decision and findings of the Director of Public Works or his or her designee. The decision of the City Council shall be final; provided, however, the complaining person, firm or corporation shall have the right to appeal the decision of the City Council to any court of competent jurisdiction.
(D) In the event that the city shall determine to disconnect service of the public utility because of non-payment of bill for the service or shall determine not to provide the garbage service because of the non-payment of the bill for the service, then in that event, the Director of Public Works or his or her designee, shall, before disconnecting the service, give written notice to the person, firm or corporation in default of the payment of the bill, either in person, or by certified mail, return receipt requested, that the person, firm or corporation is in truth and fact delinquent, the amount of the delinquency, and that unless the person, firm or corporation in default notifies the Director of Public Works or his or her designee in writing that the person, firm or corporation desires to be heard by the Director of Public Works or his or her designee on the question of amount of the default, or the default in payment of the bill, the city will discontinue service to the person, firm or corporation within days.
(Ord. 258, passed 7-5-78)