(a) The director of the department of public utilities shall have overall supervision of the entire water and sewer system under the general direction of the town manager. The town manager shall prescribe the duties and responsibilities of the director. The director of public utilities and the town manager at all times shall have free access to all premises for the purpose of examining hydrants, fixtures and connections on which town water pressure is maintained. The fire department personnel shall have free access to fire hydrants at all times.
(b) Any person aggrieved by an act or decision of the director of public utilities may appeal his decision in writing to the town manager. The town manager shall meet and confer with the respective parties. Within ten (10) days of this meeting the town manager shall render his decision in writing to the aggrieved person. Only those matters of complaint or request for action brought to the attention of the town manager as described above shall be considered by the town council for any action.
(Ord. No. 1992-1, 1-7-92; Ord. No. 2021-09, 5- 4-21)