The city identifies the following red flags, in each of the listed categories:
(A) Suspicious documents.
(1) Identification document or card that appears to be forged, altered or inauthentic;
(2) Identification document or card on which a person's photograph or physical description is not consistent with the person presenting the document;
(3) Other document with information that is not consistent with existing customer information (such as if a person's signature on a check appears forged); and
(4) Application for service that appears to have been altered or forged.
(B) Suspicious personal identifying information.
(1) Identifying information presented that is inconsistent with other information the customer provides (example: inconsistent birth dates, lack of correlation between Social Security number range and date of birth);
(2) Identifying information presented that is inconsistent with other sources of information (for instance, Social Security number or an address not matching an address on a credit report);
(3) Identifying information presented that is the same as information shown on other applications that were found to be fraudulent;
(4) Identifying information presented that is consistent with fraudulent activity (such as an invalid phone number or fictitious billing address);
(5) Social Security number presented that is the same as one given by another customer;
(6) An address or phone number presented that is the same as that of another person;
(7) A person fails to provide complete personal identifying information on an application when reminded to do so, or an applicant cannot provide information requested beyond what could commonly be found in a purse or wallet; and
(8) A person's identifying information is not consistent with the information that is on file for the customer.
(C) Suspicious account activity or unusual use of account.
(1) Change of address for an account followed by a request to change the account holder's name that is inconsistent with a typical residential move out;
(2) Payments stop on an otherwise consistently up-to-date account;
(3) Account used in a way that is not consistent with prior use (example: very high activity);
(4) Mail sent to the account holder is repeatedly returned as undeliverable;
(5) Notice to the city that a customer is not receiving mail sent by the city;
(6) Breach in the city's computer system security; and
(7) Unauthorized access to or use of customer account information.
(D) Alerts from others. Notice to the city from a customer, identity theft victim, fraud detection service, law enforcement or other person that it has opened or is maintaining a fraudulent account for a person engaged in identity theft.
(Ord. 130122-B, passed 1-22-2013)