A. Customer Report To City: The City will strive to furnish adequate, efficient and reasonable service. Interruption of service should be reported promptly by the customer to the City. The City will endeavor to restore service within a reasonable time.
B. Thawing Frozen Water Lines:
1. Occupant Responsibility: Any freeze-up of any water line which is connected to or forms a part of the City's water system that is on the owner side of the point of delivery, hereinafter "owner's line" shall be the sole responsibility of the owner or occupant.
2. City Responsibility: Any freeze-up of any water line which is connected to or forms a part of the City's water system that is on the City side of the point of delivery, hereinafter "City's line" shall be the sole responsibility of the City.
3. Notify City; Thawing Procedure:
a. In the event a freeze-up of a water line is discovered during the regular working hours of eight o'clock (8:00) A.M. to five o'clock (5:00) P.M., Monday through Friday, excluding City recognized holidays, the owner or occupant shall notify the City. The City shall respond to such notice as quickly as possible. In the event the City employee, hereinafter "employee" determines that the freeze is on the City line, the employee shall proceed to thaw the City line, including the meter if necessary, only if it is practical to do so within working hours.
b. In the event that the freeze is on the owner line, the employee shall notify the owner/occupant and shall take no further action. It shall then be the sole responsibility of the owner/occupant to obtain the services to thaw the owner line. In the event a freeze-up is discovered or reported on Saturdays, Sundays or City recognized holidays, City employees will respond to such a call between the hours of eight o'clock (8:00) A.M. to five o'clock (5:00) P.M.
4. Immediate Danger: No employee shall thaw a freeze-up in an owner line unless such freeze-up constitutes an immediate danger to the public health and safety.
5. City Approval Required To Thaw City Line: No one other than an employee shall work on or thaw any City lines without the prior written approval of the City Clerk-Treasurer or his designee.
6. Means Of Thawing: City lines shall be thawed by electrical means primarily.
C. Response To Emergency Situation: City employees shall respond to an emergency situation such as a broken service line or main line as soon as possible at any hour notified.
D. City To Furnish Regular, Uninterrupted Service:
1. The City will use reasonable diligence to furnish a regular and uninterrupted supply of water; however, interruptions or partial interruptions may occur or service may be curtailed or fail as a result of circumstances beyond the control of the City, such as public enemies, accidents, strikes, legal processes, governmental restrictions, water shortages, breakdown or damages to transmission or distribution facilities of the City, repairs or changes in the City's transmission or distribution facilities.
2. Customers whose service requirements exceed those normally provided shall advise the City and contract for additional facilities as may be required. The City does not, under any circumstances, contract or commit to provide complete reliability. (Ord. 1985-01, 3-5-1985)