(a) The Director is authorized to terminate water service and to restore such service upon the request of a customer, for such periods of time as determined by the customer, not to exceed one year, which request may be renewed by the customer for successive periods of up to one year. While the water service is voluntarily terminated pursuant to an unexpired request, such customer shall not incur a minimum water bill. The Director shall charge the customer the City's cost to provide such service, plus an administrative fee not to exceed ten percent (10%). A water account that remains voluntarily "off" after the customer's request has expired without renewal shall be deemed abandoned, and the Director shall remove the meter and permanently disconnect the premises from the water system.
(b) The Director is authorized to terminate water service at any premises where necessary in an emergency situation such as fire, flood, storm damage or natural disaster, to permit repair of a service connection, to prevent contamination and/or loss of product due to tampering or noncompliance with plumbing codes or regulations, and to prevent loss of product as a result of damage to, or failure to maintain a service connection. The Director shall give as much advance notice to the customer as reasonably possible under the circumstances, and where no advance notice is given, the premises shall be posted with a notice of the termination, and the Director shall forthwith provide a post-termination notice by mail to the customer, to any other person who has requested to receive duplicate bills associated with that premises, and to any other known interested parties.
(c) The Director is authorized to terminate service to any premises regardless of the delinquency status of the account, if it appears that the premises are abandoned and that continued water service presents a risk of property damage and/or loss of product due to freezing water pipes and flooding, or other condition of disrepair. Prior to conducting a termination of service under this subsection, the Director shall provide thirty (30) days written notice by certified and regular mail to the owner/account holder, to any other person who has requested to receive duplicate bills associated with that premises, to any other known interested parties, and by posting a notice of termination at the premises.
(Ord. 2017-131. Passed 11-13-17.)