(a) Franchisee shall comply with applicable Federal, State and local laws for the protection of privacy of cable subscribers.
(b) Franchisee shall render efficient repair service, and interrupt service only for good cause and for the shortest time possible. A toll free telephone number shall be maintained so that complaints and repair requests may be received by Franchisee at any time. Franchisee shall maintain a local business office or agent during normal business hours who shall be available by local telephone call to accept complaints. All non-emergency service requests and complaints shall respond to within 5 days of receipt. All emergencies and/or system outages will be responded to within 24 hours.
(c) Franchisee shall give the City thirty (30) days prior notice of any rate increases, channel lineup or other substantive service changes.
(d) The Franchisee shall by appropriate means, as subscribers are connected or reconnected to the system, furnish information concerning the procedures for making inquiries and/or complaints, including the name, address and toll-free telephone number of the Franchisee.
(e) The equipment installed by the Franchisee in the subscribers home shall remain the property of the Franchisee and shall be subject to reasonable inspection and service by the Franchisee at reasonable hours, and removal upon nonpayment or termination of the service.
(Ord. 2000-7. Passed 9-19-00.)