(A) Limitations on service.
(1) Electric service utilized by the customer is subject to all applicable limitations set forth in a service application or contract in the applicable rate schedule and the provisions of these service standards, and must be used to not unnecessarily disturb or harm the city's system.
(2) Standard retail electric rate schedules are based on exclusive use of the city's service and are not available for emergency, standby or supplementary service except as provided by appropriate rate contract and/or rate sheet rider.
(B) Resale exclusion. Electric service is furnished for customer use only, and resale of electricity by the customer to other persons will not be permitted.
(C) Permission to enter customer's premises. The customer shall grant permission for authorized city agents to enter the customer's premises at all reasonable hours to inspect, maintain, repair or remove the city's equipment, or to read meters or for any other purpose relating to service.
(D) Notice required to discontinue service.
(1) If the customer is receiving service under the terms of a signed agreement, the customer will be responsible for fulfilling the cancellation notice requirements of the agreement.
(2) If a customer is not under the terms of a signed agreement and desires to discontinue service because of removal from the premises served, notice of the desired discontinuance shall be given to the city not less than 3 days prior to the date when service is to be continued. The city will hold the outgoing party responsible for all electric power and energy supplied on the premises until the notice is received by the city and the city has made the final meter reading, provided the reading is made within 3 business days after the date upon which the city was notified to discontinue the service.
(3) Service agreements are not transferable by the customer. New occupants of the premises must apply to the city before service is rendered.
(E) Increase in customer's service requirements. The customer service facilities provided by the city have a recognized capacity limit for rendering adequate and proper service. Therefore, the customer is required to notify the city prior to installing additional or increased capacity equipment that will materially increase electric service requirements, so that the city has adequate opportunity to advise the customer of the availability of additional service and to make proper facilities revisions to handle the increased load, if needed.
(F) Service connections.
(1) General. All service installations made by overhead wires from the city's service pole to the delivery point on the customer's building (where the city's service wires connect to the customer's entrance conductors) service will be installed by the city.
(a) When installation of 1 or more additional poles on the customer's private property or additional service brackets on buildings for supporting service wires between the city's service pole and the customer's service outlet is necessary because of obstructions, such as other buildings or trees, for proper code clearances or when customer desires to have the service entrance at some point not conforming with provisions in division (F)(2) below, additional equipment will be installed, owned and maintained by the city. The customer shall pay for the actual labor and material cost of the installation.
(b) Where a service connection cannot be made or the service wires clearances cannot be adequately maintained without interference by trees or other obstructions, the customer is responsible for providing adequate clearance.
(2) Point of attachment. The attachment point of overhead service wires to the customer's building shall be located at a point on the building most convenient for connection to the city's service pole with due regard for the desire to avoid crossing adjacent property.
(a) This service entrance and point of delivery usually will be at, or close to, the point on customer's building nearest to the city's service pole.
(b) Either before or during the construction of the customer's building, the city will advise the customer upon request, without charge, regarding the proper location of the supporting brackets for the service wires and the customer's weatherproof service head for service connections.
(c) In case the customer's weatherproof service head is not properly positioned, the city may refuse to install its service wires until the head is properly positioned. The city shall determine proper positioning.
(3) Height of attachment.
(a) The attachment point of the city's overhead wires on a building must be sufficient height to give ground clearance as required by the National Electric Safety Code or by local or other regulatory bodies having control over the same, but in no event shall the point be less than 10 feet from the ground or from any platform or projection from which the wires might be reached.
(b) The city recommends a height of 15 feet to 25 feet, when building height permits. If a building is not sufficiently high for connecting the service wires with the proper clearance as required above, the owner shall furnish and maintain an adequate supporting fixture to which the service wires may be attached.
(4) Service entrances.
(a) All service conductors from the city's overhead service wires into a building are to be installed by a customer at customer's expense, and shall be carried in conduit or other approved wiring raceway or shall be service entrance cable with approved weatherproof service head, and shall terminate 6 inches or more above the service drop attachments to prevent moisture from entering.
(b) Customer-owned service entrance conductors shall extend not less than 30 inches outside the service head to permit proper attachment to service drop wires.
(5) Service conductors. Service wires installed by the city and service entrance wires or cable installed by the customer shall conform in size to meet the requirements of national, state and local electrical wiring codes.
(6) Underground service entrances. If the customer requires or desires an underground entrance it must be installed and maintained at customer’s own expense, and will connect to city's secondary distribution system as follows:
(a) The connection shall be at an underground service pedestal (or terminals of pad mounted transformers) to be installed by the city or to the overhead secondary conductors on the city's pole;
(b) The customer shall consult with the city regarding where the customer's service will be connected to the city's system and the manner of installing customer facilities, if any, on the city's pole;
(c) If, at the city's option, installing a secondary pedestal is not feasible and it is necessary for the customer to install a secondary riser on the city's distribution pole, the city will reimburse the customer the estimated expense of the new overhead service (or replacement if the equipment is deteriorated or its capacity is inadequate) that is avoided by the customer's underground service; and
(d) For primary entrances, see § 54.05(D).
(7) Moving or relocating of service wires or meters. If the city at a customer's request, is required to temporarily remove or relocate its service wires or metering equipment, the customer may be required to pay the city for all the expense incurred by the city for the changes in its equipment.
(G) Customer wiring.
(1) Applicants for electric service must equip their premises with and maintain all necessary wiring, including all service wires except city-owned primary service cables where available, from and including the weatherproof service head to the meter cabinet and to the service switch, and the service entrance switch and cut-out-box, or the equivalent thereof, at their own cost and expense.
(2) The customer shall install and maintain the wiring and other electrical equipment on his or her premises in the condition required by statute, this code or the National Electric Code, and shall have city approval, as necessary to ensure proper connection and protection of the city's property, and not interfere with service to other customers.
(3) City inspection and approval shall be made solely for the purpose of ensuring proper protection for the city's property and insuring service continuity to this customer and others, and shall not be construed to impose any duty or liability on the city to the customer or any other person.
(4) When a government authority requires inspection and approval of customer's wiring, the city shall not be required to make connection and render service until the inspection has been made and approval has been given by the duly designated inspector.
(H) Service to motors.
(1) The customer is responsible for obtaining from the city information regarding capacity, voltage and other service characteristics available at the proposed location before proceeding with purchasing and installing motors.
(2) Reduced voltage starters or the equivalent may be required if across-the-line starting causes or will cause objectionable voltage fluctuation to other customers.
(3) All motor installations shall comply with the provisions of the National Electric Code as a minimum standard for proper protection and installation.
(I) Customer's responsibility for city property. The customer shall be held responsible for all damage to or loss of city property, located upon the customer's premises, unless the damage or loss is occasioned by causes beyond the customer's control, by the city's negligence or by any act or omission on the part of the city or its authorized representatives.
(J) Customer equipment affecting service to others.
(1) Because of their disturbances to the service taken by other customer's, hoists, elevators, welding machines, x-ray machines and other equipment that intermittently uses electricity, or with a load that fluctuates rapidly shall be installed and used so they will not adversely affect voltage regulation or impair the city's service to other customers.
(2) When the equipment creates fluctuating voltage, power factor conditions or any other disturbance detrimental to service to other customers or to the city's use of its equipment, the customer will be required to install and maintain at the customer's expense suitable equipment to eliminate the detrimental effect.
(3) (a) In addition to requiring the customer to install corrective equipment as stated above, the city reserves the right to require the customer to take electric service for the intermittent or fluctuating load through separate transformer equipment, service and meter.
(b) Service taken through the additional meter will be billed separately, at the applicable rate, including the proper minimum monthly bill provided that the minimum bill shall be not less than $2 per KVA of transformer capacity required to serve the equipment with service satisfactory to the customer.
(4) The city does not waive its right to require customers to install corrective equipment by requiring any customer to take service for equipment through a separate transformer installation and meter.
(5) (a) Arc welders with a rated maximum operating input current not in excess of 20 amperes may be used by residential customers or general service customers on the respective residential or general service rate, if the use complies with other requirements of this chapter.
(b) Larger arc welders will be given service under the applicable power rate, except that welders with a rated maximum operating input not in excess of 7.7 KVA (160 amperes secondary) may be served on the residential rate.
(1987 Code, § 304.12)