All claims for defective or insufficient service shall be made in writing on or before the tenth day of the month succeeding such service. Failure to notify the city within this time shall be deemed as a waiver of any claim for that period. Upon the filing of a claim, the city shall investigate the incident and determine the amount, if any, which the claimant should be refunded. The amount shall be reported to the City Council and, if approved, the amount shall be allowed as a credit on succeeding water bills or as a regular claim for damages. No claim against the city shall be allowed for any loss by fire or injury to persons or property.
(1994 Code, § 7-1.4)