(A) (1) Following any unsatisfactory discussion regarding a water related issue, a person may file a written appeal with the Town Clerk to be evaluated based upon current policy.
(2) A written appeal should state the reasons:
(a) Why they consider the billing statement to be incorrect (if applicable).
(b) What unusual extenuating circumstances existed (if applicable).
(c) What special conditions or circumstances existed.
(d) What corrective action has been taken.
(e) Why strict application is unreasonable.
(f) What consideration they are requesting from the Town.
(B) Any written appeal that is not satisfied by the Town Clerk may be forwarded at the request of the person filing the appeal to the Town Council for a final review and decision.
(C) Any delinquent interest charges shall be suspended during the process above from the date of the Town's receipt of an appeal until the date of a formal decision (If the appeal is filed via an electronic method, the Town may respond in a similar method).
(Ord. 2021-12, passed 8-18-2021; Ord. 2021-25, passed 1-19-2022)