(A) The cable operator shall provide written notice to each subscriber upon initial subscription, with 30 days in advance of any change, and at intervals not more than one year thereafter to the franchising authority and to each subscriber, and at any time upon request of subscriber or franchising authority of the following information as it specifically applies to the geographical area within the municipal boundaries of the franchising authority:
(1) Products and services offered and prices for each;
(2) Prices and options for programming services and conditions of subscription to programming and other services;
(3) Channel positions and information regarding programming offerings such that the programming information corresponds to the channel positions;
(4) Installation and service maintenance prices and policies;
(5) Instructions on how to use the cable service and any converters;
(6) Billing and subscriber complaint procedures;
(7) Policy and procedures for disconnecting or terminating a subscriber’s service for cause;
(8) The cable operator’s address, telephone number and office hours;
(9) The subscriber’s right to obtain a parental control device;
(10) Refund and credit policy; and
(11) A notice of subscriber privacy rights as required by federal law.
(B) As required by applicable law, the cable operator shall notify subscribers and the franchising authority in writing of any changes in rates, programming services or channel positions a minimum of 30 days in advance of such changes.
(Ord. 132, passed 11-22-2005)