A. Statement: Each month the City shall mail to each user a printed statement, stating thereon the amount of utility charges assessed for the month, including any past due amounts. (1989 Code § 14-121)
B. Delinquency: The utility statement shall specify the amount of the bill, the place of payment and date due. If any customer fails to pay the utility charges on or before close of business on the eighteenth day of the month (or next business day if the eighteenth falls on Saturday, Sunday or holiday), a late fee, as reflected on the currently adopted fee schedule, will be assessed the following business day and shall be reflected on the next utility statement. If the utility bill is not paid on or before the eighteenth day of the following month, a courtesy notice will be mailed to the customer stating all charges/fees must be paid in full on or before the shut-off day in order to avoid shutoff. If the full balance of the utility bill is not paid on or before the day of shut-off, a shut-off fee will be assessed in accordance with the currently adopted fee schedule. Once a shutoff fee has been assessed, the fee shall be due and payable even if the water is not actually turned off.
Water will be turned on no sooner than three o'clock (3:00) P.M. on the day it is turned off and only after all charges/late fees have been paid in full. No extensions of payment will be afforded once the water service has been shut-off for non-payment. If payment has not been made to the City office by five o'clock (5:00) P.M., the water will remain turned off until the next day of business.
All delinquent payments shall be made at the City office in the form of cash or credit card. Once penalty fees have been assessed to a customer's account for nonpayment, such fees shall only be removed upon authorization of the City Manager, or designee. If a due date falls on a holiday or a weekend, payment will be due on the next business day.
C. Extensions: No extensions of payment will be afforded once the water service has been shut-off for non-payment. Extension of payment and avoidance of late and services fees may be granted by the City Manager or designee. However, no extension of payment will be granted longer than the following month's scheduled shutoff date. If more time is needed, the customer must contact the City Manager or designee for an additional extension. At this time, a payment schedule will be established and signed by the customer. (Ord. 16-09, 7-26-2016)
D. Enforcement Of Delinquent Charges: The City Manager or designee is hereby authorized and empowered to enforce the payment of all delinquent utility charges by an action of law in the name of the City. (1989 Code § 14-121; amd. 1998 Code; Ord. 08-11, 8-26-2008, eff. 10-1-2008)
E. Legal Proceedings: If any person fails to pay his utility charges within the designated time frame, the City is hereby authorized to take all action necessary to enforce collection. Such action may include, but not be limited to, the commencement of legal proceedings in a court of proper jurisdiction seeking judgment for all the amount of the delinquent fees, late fees and service fee charges and all costs of collection, including a collection fee based on a percentage in accordance with the City's adopted fee schedule and Utah Code Annotated 12-1-11, and including court costs and reasonable attorney fees. (Ord. 13-14, 7-16-2013)
F. Option To Terminate Not Waived: Nothing herein shall be construed as a waiver by the City of its option to terminate water service if payment is not made as required herein. (1989 Code § 14-121)