(A) All complaints or requests regarding access or alleged discrimination shall be made in writing and submitted to the City Clerk. A decision addressing the complaint or request will be made within 15 days by the City Clerk. The complainant will be notified of the decision and a record of the complaint or request and the action taken will be maintained.
(B) If the decision of the City Clerk is not to the satisfaction of the complainant, it may be appealed within 30 days of notification of the decision to the Mayor. The appeal shall be in writing, stating the nature of the complaint and the reason for the appeal. Within 30 days, the Mayor shall hold an open public hearing to resolve the complaint. All proceedings of the hearing will be recorded, transcribed, and maintained. A determination will be made by the Mayor within 30 days of the hearing. The decision of the Mayor is final.
(C) A record of action taken on each request or complaint will be maintained as part of the records or minutes at each level of the grievance process.
(D) The individual’s right to prompt an equitable resolution of the complaint will not be impaired by the pursuit of other remedies such as filing the complaint with the United States Department of Justice or any other appropriate federal agency. Furthermore, the filing of a lawsuit in state or federal district court can occur at any time. The use of this grievance procedure is not a prerequisite to the pursuit of other remedies.
(1993 Code, § 25.04) (Ord. 92-05, passed 4-1-1992)